Refund Policy
We stand behind our service quality. If you're not completely satisfied with our IPTV service, we offer a fair and transparent refund process.
Last updated: January 1, 2024
Money Back Guarantee
30-day satisfaction guarantee for all new customers.
Quick Processing
Refunds processed within 5-10 business days.
Simple Process
Easy refund request process with clear requirements.
Our Refund Guarantee
30-Day Money Back Promise
We offer a 30-day money back guarantee for all new subscriptions. If you're not satisfied with our service, you can request a full refund.
This guarantee demonstrates our confidence in service quality and commitment to customer satisfaction.
Eligible Refund Reasons
We provide refunds for the following legitimate reasons:
- Persistent technical issues that prevent service usage despite support attempts
- Service not working on your device after following setup instructions
- Significant service outages affecting your viewing experience
- Billing errors or unauthorized charges to your account
Non-Eligible Situations
Refunds are not provided in the following circumstances:
- Requests made after the 30-day refund period has expired
- Violations of our terms of service or prohibited usage
- Customer's internet connection or device compatibility issues
- Change of mind or preference for different content
Refund Request Process
Follow these steps to request a refund:
Contact Customer Support
Email our support team with your refund request and account details.
Provide Documentation
Include relevant details about the issue and any troubleshooting attempted.
Request Review
Our team will review your request and respond within 24 hours.
Receive Refund
If approved, your refund will be processed to the original payment method.
Processing Timeline
Review Period
Initial review completed within 24 hours of request submission.
Refund Processing
Approved refunds processed within 5-10 business days.
Processing times may vary depending on your payment method and bank policies.
Special Circumstances
Reseller Accounts
Different refund terms may apply to reseller accounts. Contact support for specific details.
Bulk Purchases
Custom refund terms may apply to bulk or enterprise subscriptions.
Request a Refund
To request a refund, please contact our customer support team:
Email Subject: Refund Request - [Your Account Email]